Terms and Conditions

Welcome to AU PacknSend. Our goal is to provide you with a smooth and satisfying shopping experience. Please take a moment to review our Terms and Conditions, which govern your use of our website (www.aupacknsend.com) and the products you purchase from us. By accessing our website or placing an order, you agree to be bound by these Terms.

Should you have any questions, concerns, or feedback, feel free to contact us. If you do not agree with these Terms, we kindly ask you to discontinue using our website.

1. General Use of the Website

  • Eligibility: You must be 18 years of age or older to use our website. If you are under 18, you may only use our services with parental or guardian consent.
  • Prohibited Uses: The website must be used solely for lawful purposes. Any commercial exploitation without prior consent is strictly prohibited. Breaching this rule may lead to account suspension or termination.

2. Account Registration and Security

  • Accurate Information: When creating an account, you agree to provide accurate and up-to-date information. Maintaining the security of your account and password is your responsibility.
  • Unauthorised Access: If you suspect any unauthorized access to your account, please notify us immediately. You are liable for all activities under your account unless you have reported unauthorised access.

3. Product Information and Availability

  • Accuracy: We strive to provide accurate product descriptions and pricing. However, errors may occur. In such cases, we will notify you and give you the option to either confirm or cancel your order before dispatch.
  • Product Availability: All orders are subject to stock availability. If a product is out of stock, we will contact you with available options or issue a refund.

4. Ordering Process

  • Placing an Order: When you place an order, it constitutes an offer to purchase. After submitting your order, you will receive an email confirming we have received it. This email is not a confirmation of your order’s acceptance.
  • Order Confirmation: Once your order is dispatched, we will send you an email confirming your order is accepted, at which point a binding contract is formed.
  • Order Refusal: We reserve the right to refuse or cancel any order for reasons including stock unavailability, payment issues, or suspected fraudulent activity.

5. Prices and Payment

  • Pricing: Prices are displayed in Australian Dollars. While we aim to ensure pricing accuracy, errors may occur. If we find a pricing error, we will notify you, allowing you to confirm or cancel your order.
  • Payment Methods: You can pay using EFT transfer. Payment will be processed upon confirmation of your order.
  • Payment Authorisation: All payments are subject to verification and authorisation by your financial institution. If your payment is declined, we will cancel your order and notify you accordingly.

6. Shipping and Delivery

  • Delivery Timeframes: Orders are typically dispatched within 24-72 business hours. Delivery times vary depending on the destination. Estimated shipping costs will be displayed during checkout.
  • International Shipping: For international orders, additional customs duties, taxes, or delays may apply. These are the responsibility of the customer. We recommend purchasing shipping insurance for added protection.
  • Delivery Issues: We work with reliable couriers to ensure your products are delivered securely. However, once the product leaves our warehouse, we are not liable for any damage, delay, or loss during transit. Please contact the courier for claims related to delivery issues.

7. Returns and Cancellations

Faulty or Incorrect Products

  • If you receive a faulty or incorrect product, please notify us within 7 days. We will assess the issue and may request additional information (e.g., photos) to process your refund.

Order Cancellations

  • You may cancel your order as long as it has not been dispatched. Please note, cancellations will incur a 15% restocking fee. Once your order has been shipped, you must wait to receive the product and then return it under the standard returns policy.

8. Disclaimers

  • Third-Party Information: We are not responsible for any inaccuracies in product information provided by third-party manufacturers.

9. Limitation of Liability

  • Service Interruptions: While we strive to provide uninterrupted access to our website, we do not guarantee that it will be error-free or continuously available. We may suspend the website for maintenance or other reasons without notice.
  • Indemnity: By using our website, you agree to indemnify AU PacknSend against any liability, damage, or costs arising from your use of the website, including any breach of these Terms.

10. Privacy and Security

  • Personal Information: We respect your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs). Please refer to our Privacy Policy for details on how we collect, use, and protect your data.
  • Data Security: All payment transactions are encrypted, and we do not store your payment details on our servers. However, we cannot guarantee the absolute security of information transmitted online.

11. Changes to Terms and Conditions

We reserve the right to modify these Terms at any time. Any updates will be posted on this page, and it is your responsibility to review the Terms periodically. Continued use of the website after any changes implies your acceptance of the revised Terms.

12. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of New South Wales.

Contact Us

If you have any questions or need further clarification regarding these Terms, feel free to reach out to us at:

  • Email: aupacknsend@gmail.com

Thank you for choosing AU PacknSend! We look forward to serving you.